Frequently asked questions

Three ways to request a quote:

• Email: Send requirements to [email protected]
• Phone: Call 678-888-1480 and tell us what you need
• Online form: Use our quote request form (coming soon)

We confirm receipt within 4 hours and send complete quote within 1 business day.

Currently we focus on Gwinnett County, Georgia government agencies. We're building our track record here first, then expanding statewide by 2026-2027.

No. You can request quotes and place orders without creating an account. We work however your agency procurement process works.

4-hour confirmation target: We confirm receipt and provide initial availability within 4 hours.

1 business day complete quote: Full pricing, lead time, and documentation within 1 business day.

• Government purchase cards
• Purchase orders (Net 30)
• ACH/Wire transfer
• Check (government agencies)

No minimum order. We handle everything from a box of pens to a full warehouse restock. Every order gets the same 4-hour response target.

Yes. We price competitively with major vendors but provide faster response times and direct accountability. You're paying for products AND service that makes you look competent to your supervisor.

Depends on product availability and your location:

• In-stock items: Typically 2-5 business days
• Special orders: Lead time specified in quote
• Urgent needs: We'll expedite if possible - just ask

Delivery timeline clearly stated in every quote.

We send automatic updates-you don't have to ask:

• Order confirmation within 24 hours
• Shipping notification with tracking number
• Delivery status updates every 24 hours until received

No chasing required. You always know the status.

Report it immediately:

• 2 hours: We call you to confirm the issue
• 8 hours: Complete resolution plan with timeline
• Replacement: Ships within 24 hours in most cases

Problems escalate to decision makers, not call centers. See our Service Recovery page for details.

Everything your procurement office needs:

• W-9 form
• Business license
• Insurance certificates
• Company profile

Request any document at [email protected] and receive it within 4 hours. See our Documents page for complete list.

Yes. Every quote includes line-item pricing, delivery timeline, payment terms, and vendor information. Your procurement officer can approve without callbacks for missing information.

Yes. We're a registered Georgia LLC meeting all requirements:

• Licensed and insured
• IRS compliant (W-9 ready)
• Local Gwinnett County business